Every ARRAY light is designed and built in our Rotterdam studio. Below are the questions we hear most.

Anything else, mail info@array-lighting.com.

Ordering and delivery

Are your lights in stock?

Most pieces are made to order in our Rotterdam studio or with local partners. Items in stock ship within a week of your order.

How long does delivery take?

Made to order pieces take 6 to 8 weeks to produce. Shipping then takes a few working days within the Netherlands, 1 to 2 weeks within the EU and 2 to 3 weeks to the rest of the world. If anything changes, we let you know right away.

Can I use your lights outside the Netherlands?

Yes. The Sine Light Short is available with an EU, UK, US or AU plug. Our other fixtures are built for 220 to 240V. Ordering from outside Europe? Get in touch first and we check what your location needs.

Do you sell gift cards?

Yes, from €25 to €250, in the store.

Shipping and payment

Where do you ship to?

Worldwide shipping is available.

How can I pay?

Credit card, iDEAL, PayPal, Klarna, Credit Card and SEPA Direct Debit.

How does payment work for custom orders?

We ask 50% before production starts and 50% before delivery.

Returns and warranty

Can I return my light?

Yes, most purchases from our webshop can be returned within 30 days of delivery. Return the light unused, undamaged and in its original packaging. Opened and used light bulbs cannot be returned. Return shipping is at your own cost, and we refund to your original payment method once the light is back with us. Full details are in our terms and conditions.

Can I cancel my order?

Yes, contact us as soon as possible. For custom pieces and larger orders, a 10% cancellation fee applies, because production starts right after you order.

What warranty do I get?

Two years on every ARRAY light, covering manufacturing defects. Damage from modifications, improper use, humidity, extreme heat or cold is not covered.

My light arrived damaged. What now?

Report it on the day of delivery via our contact form and send photos of the whole light and close ups of the damage. We take it from there.

Products and light

What kind of light do your fixtures give?

Warm and calm. Almost all models use 2700K LEDs with a colour rendering above CRI 90, so materials, wood and skin look natural. The Grid Light Panel and Screen use 3000K, the Turbo Light 2500K.

Can I dim my light?

Yes, every model except the Aero Light Wall. How you dim depends on the model:

Sine Light, Bow Light - Wireless rotary dimmer, included

Sine Light Short -Touch dimmer on the fixture itself

Grid Light Screen - Wireless remote dimmer, included

Grid Light Pendant, Panel - Triac, works with a standard wall dimmer

Slab Light, Level Light, Turbo Light - PWM dimmable

Lucid Light, Grid Light Table - Dimmer in the cable

Aero Light Pendant - Dimming optional

Aero Light Wall - Not dimmable, output is set in the driver

Do your lights work with smart home systems?

For projects we can integrate Casambi, DALI, Zigbee or Philips Hue, depending on the model. Ask us before you order.

How are the lights installed?

The Sine Light is fixed to wall or ceiling with small brackets, the tension in the steel creates the wave. The Bow Light clamps between floor and ceiling. The Level Light has its driver built into the top, so no large ceiling box is needed. For fixed wall and ceiling connections we recommend a qualified electrician.

Can you install the light for me?

Yes, for orders in the Netherlands. Mail info@array-lighting.com or use our contact form for a quote.

Can I use them outside?

The Spline Light, designed by David Derksen for Petite Friture, works indoors and outdoors (IP44/65). All other ARRAY lights are made for indoor use.

Custom work and projects

Can I adjust a light to my space?

Yes. Several models can be changed in size, colour or finish:

• Sine Light: custom lengths, configurations and powder coat colours

• Bow Light: custom lengths and anodised colours

• Grid Light Screen: custom sizes and wood finishes

• Slab Light Long: custom lengths and anodised colours

• Level Light: custom lengths, anodised or powder coat colours

Do you design completely new lights?

Yes, from a one off piece to a series of a few hundred. We start from your idea or sketch, propose design options, agree on a quotation, then develop, produce and deliver or install. A recent example is the large circular light we made with UNStudio for the Workspace Design Show.

I'm an architect, interior designer or retailer. Do you offer trade terms?

Yes. We work with interior architects, hospitality and retail on projects and stockist partnerships, with dedicated trade pricing. Mail noah@array-lighting.com with a short note on your project or store.

Product support

Where can I find manuals and data sheets?

On each product page. Scroll to the bottom to download the assembly instructions and data sheet.

Can I order spare parts?

Yes. Contact us with the model and the part you need.

Seeing the collection

Can I see the lights in person?

Yes. The full collection is on display in our studio at Voorhaven 57, Delfshaven, Rotterdam.

Where else can I see ARRAY?

At selected design stores in the Netherlands, including Frozen Fountain in Amsterdam, De Klare Lijn in Leiden and Studio Lloyd Industrials in Rotterdam. See all locations and which models they show in the store locator.

How do I reach you?

Monday to Friday, 9:00 to 17:00. We answer mails within two working days.

• Sales and projects: noah@array-lighting.com, +31 650618048

• Design and production: david@array-lighting.com, +31 655366499